FAQ
If you need your item even sooner than our production times allow, please contact us to discuss whether we can meet your requirements.
Of course! Once your order is ready, we will organise a collection time that is suitable. Pick-up orders are available from the Goldsborough Valley area within Cairns.
Absolutely! Custom orders are some of our favourites! If this is something you’re after, get in touch with us via email or social media so we can bring your idea to life!
We aim to have your order out the door as soon as possible. When paying your invoice/ cart order, you are agreeing to the timeframe it takes before the shipping company receives your order.
*Subject to material stock and availability*
We maintain stock of our frequently used materials, but occasionally need to order them, with delivery times beyond our control. If there's a delay in producing your item, we'll inform you promptly for alternative arrangements.
Please note if there is a change to production times, this will be displayed in our website header or discussed with you before invoicing.
Standard orders
Unless otherwise specified.
Orders can take up to 14 days to be completed before the shipping company receives the parcel.
We will have the digital design draft ready for you, via email, within five days of payment.
You will be allowed to alter the digital design twice, free of charge. You must supply us with all the relevant details in a timely manner and thoroughly proofread the draft before approval.
We can not make changes once the draft is approved, and you, therefore, accept the responsibility that the item's size, images and content are correct.
Please keep an eye on your emails as an extended delay in replying may result in a production time longer than our standard timeframe of 14 days.
We do not allow refunds on custom products.
Event Signage
While we strive to dispatch all orders within the 14 business day time frame, if your event date is far ahead, other orders may receive priority. Rest assured, we will keep you informed of your order's progress. For any inquiries, the most efficient way to reach us is via email at ranchntyme@gmail.com.