----
PERSONALISED ITEMS
Should a product be damaged in transit, we shall provide a reimbursement or dispatch a pristine replacement. Regrettably, we do not offer exchanges or refunds for mere change of heart.
NON-PERSONALISED ITEMS
An item that is NOT a customized order or contains a personalized name; as an instance, our non-personalized educational selection may be returned if it doesn't meet the item description.
The item must be returned at the customer's expense. The item must be in new condition with all tags attached and no damage. Please inspect your items as soon as you get them, and if you decide to return the item, you must have submitted a request via email within two weeks of receiving the item.
We will debit your refund into your nominated bank account within five days of receiving the returned item at Ranch N' Tyme.
Please note that we take photos of all items before they are packaged and shipped. Therefore we will always have documented proof, and refunds are at our discretion.
We have a 30-day return policy on NON PERSONALISED ITEMS, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at ranchntyme@gmail.com.
If your return is accepted, it will need to be sent to the following address at the customer's expense in the original packaging:
PO Box 683, Gordonvale QLD, Australia, 4865.
Items sent back to us without first requesting to be returned will not be accepted. Please note that if your country of residence is not Australia, shipping your goods may take longer than expected.
You can always contact us for any return questions at ranchntyme@gmail.com.
DAMAGES AND ISSUES
----
Order details will be specifically outlined in the most recent invoice (if manually invoiced) or in the checkout/ receipt if purchasing through the website. It is the CUSTOMERS' responsibility to ensure all order details (including size, materials, colours, spelling, wait time etc.) are correct before submitting payment. If there are any problems, please get in touch with us immediately at ranchntyme@gmail.com, and we will do our best to rectify the issue.
Photos are taken of all products and packaging before leaving Ranch N' Tyme. Upon receiving your order, please inspect it against your receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), personal care goods (such as beauty products) OR clearance items. Please get in touch if you have questions or concerns about your item.
Unfortunately, we cannot accept returns on sale items or gift cards.
REFUNDS
----
We will notify you once we've received and inspected your return to let you know if the refund was approved or not. You'll be automatically refunded on your original payment method within ten business days if approved. Please remember that it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we've approved your return, please get in touch with us at ranchntyme@gmail.com